Frequently Asked Questions

Here you’ll find answers to some of the most common questions we receive about bluebot and our water monitoring solutions. Contact us for more information.

Getting Started

How do I install Bluebot on my water line?

Bluebot is compatible with 3/4″ – 4.0″ Copper L & M, PVC SCH 40 & 80, Galvanized, PEX, PE, Stainless Steel.

During the installation process, the Bluebot App will guide you step by step. Once you’ve identified an install location, you will be prompted to clamp the device onto your water line. Make sure that the pipe is clean and dry before clamping. The App will then prompt you to scan for flow, which will ensure that Bluebot is detecting water usage.

Remember, installing bluebot far up the line from your water source will allow it to capture all water usage throughout your property, ensuring accurate monitoring and leak detection.

Do I need to have any special tools or equipment to install Bluebot?

No, you do not need any special tools or equipment to install Bluebot. All necessary items for installation come included in the package, including the device, USB-C cable, and power adapter.

The Bluebot App will guide you through the entire installation process, providing step-by-step instructions on how to select the best installation location, clamp the device onto the water line, and scan for flow.

Before installation, it is important to ensure that you have a straight, unobstructed section of pipe measuring at least 4 inches in length. This will ensure accurate readings and optimal performance of the device.

Overall, installation of Bluebot is straightforward and can be done quickly and easily with the help of the App. No special tools or expertise is required, making it accessible to users of all levels of experience.

Can Bluebot be used with any type of water line or pipe material?

Bluebot can be used with various pipe sizes ranging from 3/4″ to 4.0″. It is compatible with pipe types such as Copper L & M, PVC SCH 40 & 80, Galvanized, PEX, and PE, and Stainless Steel. So, whether your property has copper, PVC, or any other type of pipe material, Bluebot can be installed without any issues.

Pipe Sizes: 3/4″, 1.0”,1.25″, 1.5″, 2.0”, 2.5″, 3.0″, 4.0″

Pipe Types: Copper L & M, PVC SCH 40 & 80, Galvanized, PEX, PE, Stainless Steel.

How do I connect Bluebot to the Internet?

The Bluebot smart flow meter can connect to the Internet and Bluebot Smart Flow Cloud in two ways, via Wi-Fi directly or using LoRa Wireless. Using Wi-Fi may require repeaters at the meter install location.

The LoRa wireless versions connect without the need for Wi-Fi at the install location and can reach up to 1000 feet or more to a gateway, depending on urban or rural settings. LoRa versions use a bridge or a gateway to connect to the Internet via Wi-Fi, ethernet cable direct to your router, or using 4G LTE to connect completely off the grid.

Bluebot Models: (See All Models)

Wi-Fi Only Version: Model 100-W

LoRa PTP (Point-To-Point) Version: Model 100-RF-PTP (Bridge included)

LoRa WAN (Wide Area Network): Model 100-RF-WAN (Requires a Gateway Model HUB-2; network up to 100 meters)

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How do I access and monitor my water usage?

To access and use the Bluebot App or Web Dash to monitor your water usage, first download the Bluebot App from the App Store or Google Play Store by searching “Bluebot Water”. Once downloaded, create an account and follow the prompts to connect your Bluebot to your network and install the device. Once connected, you can access the Bluebot App or Web Dash from anywhere to monitor your water usage and receive alerts for potential leaks or abnormal usage. The Web Dash displays usage data and allows you to set usage goals and track progress. You can also view historical usage data and trends to help identify areas where you can conserve water and save money.

 

How It Works

How does Bluebot measure water usage?
Bluebot measures water usage using patented variable angle Transit-Time Ultrasonic technology. This means that the device uses ultrasonic sound waves to non-invasively determine the flow of water passing through the pipe. The technology works by transmitting sound waves through the flowing water, and then measuring the time it takes for the sound waves to travel both with and against the flow of water. By analyzing these measurements, Bluebot is able to accurately calculate the amount of water passing through the pipe in real-time. The technology is highly accurate, even at low flow rates, and can detect leaks and other issues in the water system. Bluebot is the world’s first AI empowered flow meter. What is commonly called, “Robot AI” leverages artificial intelligence systems and technologies used in robots to enable them to perform tasks autonomously or semi-autonomously. The Bluebot smart water meter is one size fits all. To achieve this feat, it clamps onto the outside of the pipe, identifies it, and then adjusts itself to fit eighty (80) pipe size and type combinations. It does this through patented Robot AI servoing guided by the Bluebot mobile App during commissioning. Once Bluebot sets itself to the proper pipe size and type, it assures the best transit-time ultrasonic signal to assure the highest quality flow data.
How does Bluebot track and store my water usage data?
The Bluebot device does not store water usage data onboard. Instead, it uses the MQTT protocol to transmit readings every 2 seconds to our cloud broker. The raw readings are then stored in various databases in different states for faster retrieval. The data is also encrypted using TLS over the internet to ensure the security of your information. Data security is backed by technology giants AWS and Auth0.

How does Bluebot detect leaks and alert me?
The Bluebot App empowers you to set your own alerting parameters, so you can receive alerts based on what you consider to be a leak by setting thresholds for flow rate or usage, and choosing the type of alert you’d like to receive—notification and/or SMS Text. We don’t pre-define what constitutes a leak, because we believe in putting you in full control. Once you’ve set your alerting preferences, Bluebot will use its flow data to detect any events that meet your criteria and immediately send you the desired alert, giving you the opportunity to take action. Alert Types: Online/offline, gallons/liters used, flow amount over time, usage cost Dollarized™, flow start, flow stop, budget percent of goal gallons/liters.
How does Bluebot help me save on my water bills?

Bluebot helps you save on your water bills by providing you with detailed information about your water usage patterns. By tracking your water usage in real-time and over time, Bluebot can help you identify any areas where you may be using excessive water or wasting water due to leaks or inefficient water fixtures. With this information, you can take action to reduce your water usage and save money on your water bills. Bluebot also allows you to set alerts for high usage or leaks, which can help you detect and fix issues quickly. Additionally, with the App and Web Dash, you can view historical usage data, download reports, and track your progress toward your water conservation goals. Use the budget feature to set usage and spending goals and get alerted on problems.

By providing independent monitoring from the street meter, Bluebot can help you detect discrepancies in water usage, allowing you to identify potential issues and address them promptly. Moreover, if you suspect that your street meter is not reporting your usage accurately, you can use the data collected by Bluebot as evidence to request a bill adjustment from your water company, ensuring that you only pay for the water you actually used. In what is designated a “Smart Meter” by your water utility, you can even get a rebate of up to $200 to offset the cost of your Bluebot.

Can I use Bluebot if I have a well or a water source other than a city/municipal water supply?

Yes, you can use Bluebot if you have a well or a water source other than a city/municipal water supply. Bluebot is designed to go directly on the water pipe that you intend to measure and is not dependent on your street meter. As long as you have a full/pressurized pipe,  and power nearby, you can use Bluebot to monitor your water usage.

Many well owners use the state-of-the-art Bluebot LoRa wireless versions as WiFi is NOT required at meter install locations

In fact, you can even use multiple Bluebots across your entire system to measure your well water inflow and usage comparison, which can help you more effectively manage your entire system.

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What does Dollarize™ mean?
Most people think in terms of dollars rather than gallons. By offering our trademark dollarize™ tool, we allow you to see, in dollars spent, how much water you are using. You can even get alerted based on dollars used to stay on top of your costs to the penny.
Can you monitor multiple properties or expansive facilitieswith Bluebot?

Absolutely! With our grouping functionality, you can effortlessly monitor multiple properties and control multiple Bluebot devices from a single account. The Bluebot meter can be easily installed on any water line, offering the granularity you need for comprehensive water monitoring across various locations.

Leverage the power of LoRa WAN to place hundreds of Bluebot water meters across a large property—each Bluebot will auto-connect to a gateway without the need for WiFi at each install location.

Technical

What kind of data does Bluebot offer?

Bluebot measures water usage in gallons or liters per minute. Bluebot was designed to be data focused, offering 43,200 data points every day. You get live flow and historic water data, delivered in the highest resolution, right to your smart phone, Web Dash, API, or S3 Data Push. Learn More.

How easy is it to install Bluebot?
One of the most innovative features about Bluebot is ease of installation. Bluebot is the world’s first AI empowered flow meter. What is commonly called, “Robot AI” leverages artificial intelligence systems and technologies used in robots to enable them to perform tasks autonomously or semi-autonomously. The Bluebot smart water meter is one size fits all. To achieve this feat, it clamps onto the outside of the pipe, identifies it, and then adjusts itself to fit eighty (80) pipe size and type combinations. It does this through patented Robot AI servoing guided by the Bluebot mobile App during commissioning. Once Bluebot sets itself to the proper pipe size and type, it assures the best transit-time ultrasonic signal to assure the highest quality flow data.
What is the pipe compatibility of Bluebot?

The Bluebot water meter can be installed on pipes with diameters of 3/4″, 1.0”,1.25″, 1.5″, 2.0”, 2.5″, 3.0″ and 4.0″. The meter is compatible with various pipe materials, including PEX, PE, Copper L & M, PVC Sch. 40 & 80, CPVC, Stainless Steel, Ductile Iron and Galvanized.

Can Bluebot go under my sink?
No. Bluebot needs a full, pressurized pipe for the ultrasonic sensors to function properly. Finding a water line that works is generally quite easy. The App LED placement guide will assist you in finding the right place for your Bluebot to be installed.
How big is Bluebot?
Bluebot has a four-inch footprint (101.6 mm). This compact size makes it easy to install in convenient locations.
Are batteries required to run Bluebot?

No batteries are required. Bluebot utilizes a dedicated 10-foot USB-C power cable with standard USA plug/110VAC.

How durable is Bluebot?
Your Bluebot smart water meter is splash, water and dust resistant and is rated for outdoor and indoor use. It is IP67 rated/water resistant and performs in operating temperatures from 32° F (0° C) to 122° F (50° C).
Is Bluebot a certified Sub Meter?
The Bluebot flow meter is not a certified custody transfer meter for billing as a sub meter.  However, Bluebot is used widely as a cost allocation meter when there is one main custody transfer billing meter on a property that has many separate dwelling units.  The property owner installs a Bluebot on each individual dwelling unit to know individual water consumption.  At the end of a billing cycle, the owner can split total property water cost use by each units use so that accurate cost allocation can occur.
The Web Dash offers a convenient way to view and manage an entire property water usage portfolio.
Custody transfer is another word for billing meter used by the utility.  These meters are certified for billing by the government weights and measures authorities. These are typically the mechanical street meter, or another in-line meter that gets installed as a check and manages the billing aspect for you. These require approvals and ongoing maintenance agreements. These are costly, time consuming, and are typically not “smart” meters.
The Bluebot device extends similar sub metering functionality to the everyday user at a low installed cost with significantly increased flexibility of application and monitoring/management based on user goals.
Smart Meter Rebates:  The Bluebot flow meter is a smart meter as defined by municipal water companies and may qualify for up to a $200 rebate.  Check with your local water supplier for rebates.
Does Bluebot have onboard memory?

The Bluebot is a cloud based device and does not have a memory chip onboard. If the power is out and or the internet is down, it will not retain the data on the device.

What if the power goes out?

Similar to other IoT and smart home devices, if the power goes out, your device will also disconnect. When your power comes back on, the Bluebot will automatically reconnect to the network and resume recording of flow data.

Bluebot will work with commonly available solar backup battery systems.

Orders/Payment

Does Bluebot come with a warranty?
Yes, all Bluebot devices come with a one-year warranty. We also offer a risk Demo Program. Learn more about our Demo Program.
Do you have a return policy?

Yes, your satisfaction is guaranteed with Bluebot. We have a return or exchange process. Please contact us directly at (831) 275-2715 or submit a support ticket to begin your warranty exchange.

How quickly can I get a Bluebot?

Your Bluebot will ship from our headquarters in Monterey, California, within 1-3 business days.

For bulk shipments and international, additional handling and shipping fees may apply.

Is a subscription required for using Bluebot?

We offer free or Premium Data Subscriptions to fit the needs of each customer. Learn more about our Data Plans.

Smart Meter Rebates

Smart Meter Rebates:  The Bluebot flow meter is a “Smart Meter” as defined by municipal water companies and may qualify for up to a $200 rebate.  Check with your local water supplier for rebate programs and eligibility in your area.

Still have questions?

Our team is standing by to assist you.